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How do I make a booking? The best way to book Casa Sarteano is to complete the Booking Enquiry form on the web site. Or if you wish, you can also send us a fax or call us at the numbers provided on the Contacts page. If you prefer to call or fax us about the booking, we will need to know your full mailing address, your phone number and best time to reach you in case email is not working, along with the dates you are thinking about. Do you require a deposit? Yes, we require a deposit of 50% and then the balance of the rental amount no later than 90 days before the beginning of the rental period. Please see the Terms and Conditions for more details on this. Can I rent for less than a week, and is the rental period always Saturday to Saturday? It is possible to stay for less than a week, however because our booking calendar is weekly, we will not be able to discount the rate less than a week. If you are planning a long term booking, we may be able to make some adjustments. E-mail us with your details and we will advise you. Please see the Terms and Conditions for more details on this. Do you offer cancellation insurance? Not at this time. Is the availability shown on the web site accurate? Yes, the availability is updated as soon as a booking is paid for and confirmed. We are not sure yet how many of us will be able to come. Is it a problem adding more people at a later time? No problem! As long as you inform us ahead of time and you do not exceed the maximum of 6 persons including adult and children. Can we invite guest to come visit us at the home? Yes visitors are welcome to come and see you at Casa Sarteano during the day time only. Not for overnight stays. Can I use a credit card to pay for the rental? Unfortunately we do not accept credit cards. This is one way for us to keep our costs down. Payments can be made by check or by wire transfer. Once you have decided to go ahead with the booking, we will send you the mailing/wiring details. What differences can I expect between an Italian and a North American apartment or house? Try to imagine the feeling of living amidst the deep layers of Italian culture and history. Casa Sarteano gives you that feeling without compromising your living standers. The home is fully equipped with all modern day conveniences. Are linens provided at no extra cost? We provide all the linens and bedding you will need for your stay. Everything is commercially and professionally laundered once per week. All towels are meant for interior use only and must never be brought out of the home. If you require more linens than what has been provided, please notify the property manager and they will be provided at an additional charge. Is the kitchen fully equipped/is there a washer and a dryer? The kitchen is well equipped and in perfect working order. Dishes, glasses and eating utensils are included. The home has a washing machine but dryers do not exist in southern Italy: we have the sun!! Tell me about the swimming pool? It's very big, spacious, beautiful and unique. It is a spring water pool which is fed by the mineral-rich waters of the Santa Lucia spring. The water flows at a rate of 250 liters per second and a constant temperature of 24°C. Visit their web site for more information www.parcodellepiscine.it What types of appliances do you have? The home is fully equipped with a gas stove, refrigerator and washing machine. When you arrive, our property manager will show you the appliances and explain how they work. What happens if we break a dish or a glass? We will replace it to keep the set matched but ask you to help pay for it. We ask that you inform the property manager so arrangements can be made to keep the home in the same condition that you found it. What happens if we break something big like a chair or a light fixture? If a mishap does occur, please notify our property manager right away and she will investigate the situation with you and inform you of what the replacement or repair costs would be. What is the maximum number of people we can have in the home? As mentioned in "What are the sleeping arrangements?", the maximum number of people that we will accept in the home is 6, including adults and children. You are welcome to have guests come to visit, however, that would be limited to daytime visits only and not overnight stays. Please see the Terms and Conditions for more details on this. What are the sleeping positions in Casa Sarteano? The two bedrooms each have a queen size bed and one of the rooms has an ingenious ottoman that converts into a fully equipped single bed. The living room has two queen size sofa beds. What is the cancellation policy? Our bookings are final however in the event of a cancellation; there are two options you will have. Please see the Terms and Conditions for more details on this. How do we get to the property? There are a number of ways to get to Sarteano. Upon confirmation of your booking will send you directions of how to get to the property and the contact information you will need for your arrival. Our greeter and property manager will be waiting for you at the home. Will someone be there to meet us? Yes, we arrange for our property manager to greet all of our guests upon their arrival. How far in advance should I book? It depends on the period you're booking. If you plan to book a vacation in the months of May, September or October, you should make your reservation eight months in advance. If you plan to book for June, July or August it's better to reserve ten to twelve months in advance. Is there a discount for rentals longer than a week? A long-term discount may be available if you would like to book Casa Sarteano for one month or longer. E-mail us for details. What happens if we have a problem during our stay? You will be given contact phone numbers in the event there is any problem with the property. What is the check-in and check-out time? Check-in is Saturday afternoon between 4 p.m. and 8 p.m. on. Checkout is Saturday morning by 10 a.m. In between these times, the property is cleaned and made ready for the next guests. Sometimes it is possible to accommodate outside of these times. Please see the Terms and Conditions for more details on this. Do we really need a car? Tuscany is a big place and a car is recommended to explore all of its wonderful places. Driving in Tuscany is not difficult and is not as frantic as in the big cities. There is some public transportation between towns and if you would like to visit Florence or Rome a bus terminal and train terminal is conveniently close by in the neighboring town of Chiusi. Is there public transit in Sarteano? Yes, Sarteano is part of a public transit bus route that cycles between a number of the neighboring towns. What car rental agencies are available in Sarteano? Both Hertz and Avis have agencies very close to the train station in the neighboring town of Chiusi and they offer shuttle service. Is there a tourist office in town? Yes there is and it's only a few steps from the home. Ask for Guido who speaks English very well. The tourist office is at: Pro Loco Sarteano 9 Corso Garibaldi 53047 Sarteano Tel: 0578265312 0578269204 Fax: 0578265312 0578269204 E-mail: pro-loco.sarteano@libero.it Is there wheelchair accessibility in the building? Unfortunately the building and the apartment are not wheelchair accessible. Can we drive right to the apartment? Yes you can drive right to the main doors of the building and remain there for a few moments to drop people off or to load and unload luggage. The car can not however be left unsupervised because the street is very narrow and needs to remain clear for passing cars. Is there parking available for my car? The apartment does not have a private parking spot or garage, however plenty of parking is available in the public parking areas just a few steps away from the building. Is the property commercialized like a hotel? Casa Sarteano is not an official tourist structure, such as a hotel, rather it is a privately owned residence. As such, it does not have standards or categories recognized internationally; rather it reflects, in its architecture and furnishings, the local traditions and our own personal taste. And this is precisely the kind of holiday that visitors to Tuscany want. To enter right into the culture of the area and live, for a few weeks, in the same surroundings as one of the locals. I could not find the answer I'm looking for! Please visit the Terms and Conditions page for additional information or e-mail us at info@casasarteano.com. We will gladly answer all of your questions. |
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