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1)
RENTING Bookings are made directly with the owners of the property in Canadian Dollars at the prices indicated in the price list in this web site. The prices are based on current market conditions and exchange rates. We reserve the right to modify the prices in the event of considerable fluctuations in the exchange rates. 2) WHERE AND HOW TO BOOK Bookings can be made through the Booking Form, calling the telephone number indicated on the web site, or sending a written request to Casa Sarteano 282 Greenock Drive, Maple, Ontario, Canada, L6A 1V5. 3) PAYMENTS AND RENTAL CONFIRMATIONS Payment - Payments are in Canadian funds and can be made using credit cards (VISA, MasterCard or American Express) and are subject to an additional 3% transaction fee, OR by sending wired funds to our account, OR by mailing a bank draft to our location. Once you have decided to go ahead with the booking and have chosen your payment option, we will send you the payment details for that option. Booking - To hold a booking we will require a deposit of 50% of the total rental price. Upon our receipt of the deposit, we will send you a confirmation of the booking. Confirmation - The balance of the rental amount must be received no later than 90 days before the beginning of the rental period. Upon our receipt of the balance of the rental amount we will send you a confirmation of receipt along with detailed instructions about how to get to Casa Sarteano, contact names and phone numbers and what to expect once you do arrive. For bookings made less than 90 days before the rental period the client must pay the full amount of the rental upon which we will immediately confirm the booking and forward the arrival information. 4) MINIMUM RENTAL PERIOD AND PRICES The minimum rental period is one week, from Saturday to Saturday and the prices are per week. In special cases involving last minute availability, or low season periods, we may accept a lesser period and will reserve the right to modify the weekly price. Casa Sarteano reserves the right to adjust the rental prices listed in the event of a considerable fluctuation of the exchange rate. 5) ARRIVAL AND DEPARTURE Arrival: Our standard Arrival time is Saturday between 4.00p.m. and 8.00p.m. however we can accommodate any special requests you may have. Please give us at least 7 days notice so that we can make the proper arrangements for your arrival. In case of an unavoidable delay in your arrival on Saturday, please contact the property manager using the phone numbers provided in your booking confirmation. Departure: Our standard departure time is Saturday between 8.00a.m. and 10.00a.m. however as above, we can make special arrangements upon request. Keys must be handed back to the property manager prior to departure. 6) UPON ARRIVAL On arrival, our greeter will ask to see your passport or valid identification and then escort you into the home. The greeter will then give you a brief tour and orientation of the home and its workings and then presents you with the access keys. 7) SECURITY DEPOSIT Security deposits are not collected for Casa Sarteano, but we do ask our guests to inform us immediately and be financially responsible for anything that may be damaged during their stay. 8) NUMBER OF PERSONS/SUBSTITUTIONS Only those persons stipulated on the booking confirmation will be permitted to use the property. The maximum number of persons (adults and children) that we will permit in a renting group is 6. In the case of infants (less than 2 years old), Casa Sarteano is not equipped with an infant's crib and the client must provide their own traveling cot and the necessary linen. Any substitution during the rental period is not allowed if not previously agreed upon. 9) ORDER - CLEANING - MAINTENANCE - HEATING The property will be handed over clean and tidy and in good working order. Our client is asked to keep the home clean and tidy at all times during your stay. The home is professionally cleaned and the linens changed once a week. However this cleaning does not include dirty dishes or the removal of rubbish, which is the customer's responsibility. If this has not been done, we will ask you to pay an additional amount to take care of this additional expense. Given the situation regarding energy supply and the laws currently in force in Italy, the use of heating (when it can be switched on and off, temperature, etc.) is controlled by regulations that vary from region to region. For example, heating may be turned on from November until April only. 10) INTERNAL MAINTENANCE The owner or the property manager may need to access the property for essential maintenance purposes and will advise you if this becomes necessary. 11) MODIFICATIONS - CANCELLATION CHARGES Our bookings are final, however in the event of a cancellation, there are two options you will have. i) If the cancellation is within 90 days of the booking date and we are able to re-book the same period to someone else, we will arrange to refund all of your money less an administration fee of 10% of the rental amount. ii) If the cancellation is prior to 90 days of the booking date, we will credit you for another available rental period after the 3rd month and prior to the 12th month of your original dates. 12) THE PROPERTY Casa Sarteano is not an official tourist structure, such as a hotel, rather it is a privately owned residence. As such, it does not have standards or categories recognized internationally; rather it reflects, in its architecture and furnishings, the local traditions and our own personal taste. 13) LOST KEYS In the event you have lost your keys you would immediately contact the property manager for replacements. Replacement cost is 10 Euros per key (3 keys needed to enter apartment). In the event you have locked yourself out of the home, contact the property manager and arrange to be re-entered. 14) OTHER INFORMATION Heating costs are included in the rental price up to a reasonable amount. Any amount found to be unreasonable will be paid as an extra charge directly to the property manager prior to departure. The cost for the cleaning is included in the rental price up to a reasonable amount. Any excessive cleaning requirements will be charged extra and paid directly to the property manager prior to leaving the property. 15) SUMMARY OF EXTRA CHARGES DISCRIBED ABOVE Damages to the property Damages to the contents of the property Additional linens Lost keys Excessive energy costs Excessive cleaning costs Back to top of page |
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